CENTRAL COMMUNICATIONS OFFICE

Rose was transferred to the Makati Office after their marriage, She was promoted the Goldenfruits Inc. Export Promotion and Marketing Head as her designation. She must travel to the U.S. and Europe as directed by Tony to promote and develop markets for the company. Robert developed the sophisticated monitoring and data processing and filing of all information in the database of CCO. They are making a dry-run of profiling specific people and testing the capability of eavesdropping, suspected criminal activities, profiling their modos operande, their whereabouts, connections, connivance, and possible attacks or sabotage. All are being directed by Juan.

The Calling Center is composed of one thousand call center agents catering International BPO needs from selling, technical support, follow up and payment reminders, medical transcription and medical records filing, monitoring of shipments, credit card assistance, emergency assistance, police dispatch, marketing promotions, online teaching, and 24hours hotlines of big companies.

But there is a special and confidential room with only twenty people and headed by Robert that are located in a soundproof and isolated room that has forty monitors, ten big monitors and is connected with the fastest internet, satellite communications, and monitoring cameras from the sky, It can fly ten drones from the ten pilots. This is the confidential group. Their cover is call center agents but they are the skilled hackers and IT personnel. The objective is to assist the guards and the police in crime prevention and protection of our people before a crime happens. All the agency personnel was required by Juan to have a two-way radio aside from the cellular phones, the supervisors and detectives have a tiny two-way radio with wireless connection in the Bluetooth earphones. This frequency channel is encrypted that only agency members can access, a new technology. This frequency is licensed in the Department of Telecommunications with Juan.

A call center agent was complained that he is scamming four individuals of cheap products purchased in a volume that never came, He was to be arrested. The report reached Robert and was reported to Juan. Juan interviewed the call center agent. He claims that he is a victim of an identity thief. Juan asked Robert to investigate and find out who is using his identity. Robert found out that he is telling the truth. A trap was set to capture this criminal. With the help of the police and NBI(National Bureau of Investigation), the identity thief was captured. All the victims made a formal complaint against the scammer and the victim was relieved.

The container van which arrived from an international boat from China was suspected to have drugs put in the motorcycle's seat. The problem which container van. Juan called a meeting to come up with strategies and protocols in monitoring, reporting, and confirming information. They plan how the troop movements, blocking, and reinforcements are conducted when the containers are identified and the drug syndicate tries to withdraw the vans. The police were given the command to inspect with the custom police. Juan overheard the conversation of two police. Juan asked Robert if it can be located in which containers have a motorcycle. The Police General named Director Shaundrey heard that the Rollo Security and Detection Agency is good in its detective jobs. He called the agency, Robert received the call and transferred the call to Juan who is the CEO of the agency. They agreed to meet in his office. Juan went with Alex who is also a friend of the General. They talked and the general want this case to be solved as fast as it can. His problem, his detectives are already known, he needs someone who could work as an undercover. There is an intelligence fund he can use for that purpose. They arranged the authorization, the reporting, and the specific orders. Juan agrees with a per contract mission. The first mission is to detect and identify the container with the motorcycles with multimillion dollars worth of drugs.

They signed the contract, Juan was given two pistols, and three rifles, and the agent identification and metal badge. He was also authorized to have five sub-agents to assist him.

He chooses Robert del Fierro, as the first sub-agent under him. They started to work on the container van. Juan asked the Customs, for the declaration of contents of all the vans that arrived recently. They went to the pier to check and they discretely put wireless cameras in all the entrance and exits of all the warehouses that have container vans.

For one week of surveillance and seeking relevant information about motorcycles arriving from abroad. They had fifty-seven suspected containers with motorcycles in the range of dates that arrived.

They get the help of the customs to inspect all the containers and the suspected container vans list shortened to fifteen considering the kind of motorcycles. The suspected motorcycles were 600cc big bikes. One night six cars with armed men were captured by the wireless CCTV cameras who withdraw two container vans from a warehouse. Juan was immediately informed by Robert. Juan alerted the trusted SAF(Special Action Force). The question in Juan's mind is who authorized them to enter the port with arms and why they can withdraw container vans at midnight. Definitely, there is corruption and connivance with criminals. Juan ordered to block all roads from the warehouse. Robert alerted Juan that he monitored another five trucks with armed men going to the roadblock, he suspects that it is reinforcement. Juan then asked for two armored cars from the agency and one SAF armored vehicle. But before the armored cars arrived, the cars and vans from the warehouse arrived and were being stopped by the roadblock and police cars, but they run over the roadblock and started shooting at the police cars and policemen shoot back. Guns sounded as the police cars were being full of bullet holes.

Kaboom! Boom! Boom! Brrrrt.

A grenade launcher sends grenades that explode in the police cars and the blocking force. This may have been proactively planned but sometimes unexpected problems may arise. The timely arrival of the armored cars prevented the vans to move from the barricade. They are now fighting for their lives. The reinforcement of the suspected drug lords did not continue but tried to escape then they were identified, they were cornered by the armored vehicle and shooting for thirty minutes with so much damage on both sides. Two groups in two locations are shooting with the military and police. Four police were fatally wounded, while twenty-five has minor wounds. In the drug syndicate, Forty-seven wounded and 16 dead.

Juan was wounded in his arm by the grenade launcher blast. "I was deaf for a minute when the grenade launcher exploded, then I see my arm bleeding, shrapnel may have flown and got me. We were sent to the hospital, after my wounds were bandaged, I went back to the location and we inspected the motorcycles in the van and the dogs found the drugs beneath the chair of the motorcycle embedded in the chair foam. It was estimated the volume may sell to twenty million pesos. The identified leader was one of the dead. They found other lead to major groups and individuals who are involved in drug selling" Juan reported to HQ.

This case will lead to many persons implicated and suspected, when we can gather strong evidence, we can accomplish much.