Don't Understand Any of This

Mike wasn't sure how long he had been waiting in line before his turn finally came. It didn't happen soon enough as he had started to become impatient the longer he was stuck standing around with everyone else. 

"What name is your reservation under?" The person at the desk asked with a short, polite smile. She only glanced up at him for a second before she turned her attention back to the computer in front of her.

"The reservation should be under the name Anesia?" He asked more than replied. That was the name the nurse had told him it would be under at least. 

"One second please." The other replied as she tapped away on the computer trying to find the reservation.