Looking down on commoners?

The guard did not even bother to act polite, he simply placed his hand on the staff that he was carrying and then waved it in front of Su Wan as if he was really going to hit her if she did not leave soon. 

Seeing the actions of the guard, Su Wan's eyes turned cold. Even if the guard could not allow her to enter the office, he was supposed to listen to her before coming to a conclusion. And more importantly, Yan Zhao was the vice-county magistrate of this town, and he was responsible for listening to the complaints of the commoners, if the vice-county magistrate was not available then the official under Yan Zhao should have been called, the county office existed for the commoners and not just for show! 

Were the officials sitting inside the warm hall and drinking tea?