This Is The Feeling Of Being Carried By A Manager

AFF Asia President Lin Wanli wrote a letter of apology to the consumers:

Hello, distinguished AFF owners!

I'm sorry to disturb your lives because of AFF's service problems. First of all, I wish you and your family peace and health.

Secondly, please sincerely accept our apology for our poor service. In the past few years, due to various reasons, we have not been able to deliver the European service standards in time. It is our responsibility. We came too late and came too hard. We have recorded all the complaints of all car owners in detail and awarded points. All your discomfort should be paid for by AFF.

We were wrong, but it was the people who were wrong.