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Not attacking Efanso citizens leaves no choice but to target outsiders.

Thus, Grace's words were likely true, their reputation in Efanso appeared genuinely good, with many Efanso citizens sincerely supporting them.

This situation isn't unique to Efanso, it could occur among many evil forces.

Many bandits would not only abstain from robbing villages around their lairs but would unusually help them, occasionally distributing a portion of their loot, so when troops came to suppress these bandits, the villages that benefited from their generosity wouldn't assist, and might even tip them off or provide military support.

This is the old saying, "Rabbits don't eat the grass by their burrow."

This does not mean these bandits have turned into good people.

Likewise, it does not imply that all the missing people in the Giant Dragon Coast are due to Efanso.