The clerk, realizing the issue was beyond his pay grade, had no choice but to actually pick up the phone on his desk, "Hello, Manager Xu, there is a miss downstairs looking for you."
"A miss? What miss?"
"We have never seen her before; she says she has something for you. Why don't you come down."
In the hotel, actually there are hotel rules. If an employee cannot handle the work at hand and then needs to call the manager, usually this means the employee would be fined or even fired.
Therefore, when the clerk called the manager, he specifically mentioned that this young lady was looking for him with a matter.
Upon hearing this, the person on the phone paused for a moment, then responded, "I understand, I'll come down right away." And then he hung up.
The customer comes first, and this will always be the highest principle of a five-star hotel.