Meet Maxine Rooke, a simple woman who lives on the edge of the society. She works as a night cleaner at a big apartment building called Crescent Apartments. The building is very fancy, but it's also kind of spooky. When one of the tenants, Mrs. Thatcher, disappears without a trace, Maxine finds herself in a strange world where ghosts talk and people who aren't dead are silent.
With the help of Daniel Pierce, the security chief at the building, Maxine starts to uncover a big secret that's connected to her own family. To get out of her past and escape the scary things that are happening, she has to face some very frightening things, figure out some dark secrets, and turn herself into a strong person who can protect herself before it's too late.