That day, after Laurent and her daughter finished hanging the wind chimes, Laurent received a call from the trading company. They informed her that in a recent shipment, the customer had discovered that a hang tag was missing. This hang tag was crucial as it guaranteed the clothing's material would not fade or discolor.
Laurent had no choice but to rush to the factory to investigate and resolve the issue.
After a thorough inspection from start to finish, she finally uncovered the root of the problem.
Since Laurent was relatively new to the company, the production plan for this shipment had been created by a former employee who had since resigned. Unfortunately, due to their carelessness, they had forgotten to include the instruction to attach the hang tag.