Phoebe waits on hold so she can have her phone repaired before the warranty expires. The gang goes to Joey's play on opening night. Rachel dates Tommy, who seems pretty nice... except when he starts screaming at people; however, only Ross witnesses this behavior and can't convince anyone else. Joey's play gets bad reviews, prompting the director to break up with Kate; Joey and Kate spend the night talking and falling in love. Kate gets a job offer in L.A. and decides to leave.