Bruno and Rina had to leave the room while Emma stayed with Nicole to comfort her. After examining her and conducting some tests, the doctor asked to speak with Emma outside the room, so that Nicole wouldn't hear. Rina and Bruno were also present when he gave his diagnosis.
"What Mrs. Nicole is experiencing is called dissociative amnesia. It is caused by a traumatic or stressful event, which leads to an inability to remember important information from her life. When this happens, people can forget lived experiences, ranging from minutes to decades. In Mrs. Nicole's case, her brain is protecting itself from the emotions that cause suffering, and as a result, she has forgotten everything related to those painful experiences."