Extending an Olive Branch

Lena Carter looked at the manager as if she had heard wrong and asked again angrily, "Did I hear you right? Are you sure?"

"Yes, Madam Hansen, I'll immediately process your refund!" The manager seemed to harden her stance and called the card department supervisor to start the procedures.

"Wait!" Lena Carter yelled, "What do you mean? Get your boss here to give me an explanation!"

"I'm sorry, Madam Hansen, please don't make it difficult for me. This is our boss's decision!" The manager's face kept changing colors like a chameleon.

"What do you mean? Why don't you process her refund?" Lena Carter erupted in anger, forgetting her image. The women with her also looked anxious, "Exactly, why are you refunding ours?"

Lena Carter stepped forward, glaring at the manager as if she would devour her, "Do you believe I won't have all my friends cancel their memberships?"